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Some users report issues with verification after signing up and are unable to sign in.  The workaround is to return to the sign in page after completing sign up.

Troubleshooting Guide

  • If you receive a message that says "We Can't Seem to Find Your Account" the email entered does not have an associated account in cdiscID, please complete Sign Up Now.
    1. When using Sign Up Now, you will need to verify the email first by entering it and clicking "Send Verification Code".
    2. You will receive a code in the email from "Microsoft on behalf of CDISC" which you will enter and click "Verify Code".
    3. Once verified, you can enter a new password, display name, first name, and last name.
    4. You will receive another email notifying them of what you can access using this login. This will also confirm their API Key is generated.
  • If you receive a message that says "Your password is incorrect" you will need to click "Forgot Your Password" and complete the reset process.
    1. When resetting password, you will need to verify the email first by entering it and clicking "Send Verification Code".
    2. You will receive a code in the email from "Microsoft on behalf of CDISC" which you will enter and click "Verify Code".
    3. Once verified, you can enter a new password.
  • If you completed Sign Up Now but did not receive the follow up email: The follow up email typical sends within two hours of registration at which time the Library API key is available.
  • If the Sign Up / Sign In process is unresponsive or behaving in unexpected ways:
    • Clear the local cache:
      1. Hit Ctrl + r (Windows) or ⌘ + Shift + r (MacOS).
    • Check for popup blockers. Due to variety of popup blocker implementations, we recommend these actions:
      1. Review web browser documentation for default popup blocker behavior. If possible, whitelist cdisc.org to prevent future blocking.
      2. Review web browser's extensions installed. If possible, whitelist cdisc.org to prevent future blocking.
      3. Some ad blockers come with popup blocking functionality. If possible, whitelist cdisc.org to prevent future blocking.


For email changes we recommend creating a new CDISC ID account with your desired email address. 

Please re-register using your new email address. We cannot alter your CDISC ID email address within an existing account. 

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