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Users may report issues with logins to CDISC library. Here is a breakdown of potential issues and how to resolve them:

Sign In Problems

IssueTroubleshootingScreenshots

Error Message: 

"An account could not be found for the provided user ID"

Follow the "Sign up now" link to generate a new account and/or reset the password for an existing account.

Error Message: 

"We can't seem to find your account"

Follow the "Sign up now" link to generate a new account and/or reset the password for an existing account.


Access Denied

IssueTroubleshootingScreenshots

Error Message:

"There appears to be a problem with your credentials to access the CDISC Data Standards Browser (DSB)."

Confirm the company is a member and that the user's email domain is associated with the company.  If this is the case, have the user log out and then back in.

Note:  This applies for the first user login since CORE launch on 4/28/22.  Drupal and B2C have to communicate with each other to update the user's membership level in B2C.  If the user was signed in prior to 4/28/22, this handoff has not yet occurred.


Where is my API Key?

IssueTroubleshooting

Screenshots

A user has just signed up and created their account.  No API Key email has been received yet.

API Keys are delivered every 1 hour. The user will receive a "Welcome to API" message in email once it is generated. This email is sent from windowsazure.com

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