Receives a CDISC Library account creation request, either:

• In the form of an automated email sent to cdisc_library_support@cdisc.org, generated by the submission of an Account Request Form by a CDISC Member Organization.
• In the form of a written request for a CDISC Library account.

Note:  It is strongly preferred that all requests be submitted through the Account Request Form.  If an informal request is received, the CDISC Library Support Technician should direct the requesting party to the Account Request Form if appropriate.  Exceptions may be granted by CDISC Management.

Confirms the CDISC Member Organization will not exceed their account allowance with this request, referenced on the "Account Allowance" tab of the CLIB Users SharePoint file.  If the account will place the Member Organization over the account allowance, the Technician advises the Member Organization of this, and inquires if the Member Organization would like to purchase an additional account, or remove a current account user.

Determines if the requestor is adequately authorized to request a CDISC Library account. 

• If this is the CDISC Member Organization's first account, no further approvals are required.
• If the Account Request Form was submitted by someone other than the Member Organization's existing Account Administrator, approval from the Account Administrator is required.
• Subsequent accounts should maintain the same IT/Technical Contact and Administrative Contact for all accounts created for a Member Organization, unless otherwise directed.

Receives a CDISC Library account deactivation request that involves removing access to the CDISC Library for an Account User.

Note:  Deactivated accounts on Azure AD B2C are not deleted, but rather, their associated credentials are blocked.