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Step # | Role | Instructions | ||||||
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1.0 | CDISC Library Support Technician | Receives a CDISC Library account request, either:
Note: It is strongly preferred that all requests be submitted through the Account Request Form. If an informal request is received, the CDISC Library Support Technician should direct the requesting party to the Account Request Form if appropriate. Exceptions may be granted by CDISC Management. | ||||||
2.0 | CDISC Library Support Technician | Reviews the account request to ensure the requestor is from a CDISC Member Organization listed on Our Members.
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2.1 | CDISC Library Support Technician | Confirms the CDISC Member Organization will not exceed their account allowance with this request, referenced on the "Account Allowance" tab of the CLIB Users SharePoint file. If the account will place the Member Organization over the account allowance, the Technician advises the Member Organization of this, and inquires if the Member Organization would like to purchase an additional account, or remove a current account user. | ||||||
2.2 | CDISC Library Support Technician | Determines if the requestor is adequately authorized to request a CDISC Library account.
(should have one admin) – talk to julie, we are growing. | ||||||
2.3 | CDISC Library Support Technician |
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3.0 | CDISC Library Support Technician | Transposes the CDISC Library account request into Jira, creating a new customer profile for the CDISC Member Organization if one does not already exist. | ||||||
3.1 | CDISC Library Support Technician | Advises the Azure Active Directory Administrator of the Jira ticket. | ||||||
4.0 | Azure Active Directory Administrator | Provisions the new account in Azure AD B2C and Azure APIM using the CDISC Library User Account Provisioning instructions. | ||||||
4.1 | Azure Active Directory Administrator | Advises the CDISC Library Support Technician of the account creation. | ||||||
5.0 | CDISC Library Support Technician | Communicates a Welcome Package to the new Account User, copying applicable Account Administrators. | ||||||
5.1 | CDISC Library Support Technician | Notates the client was notified and that the issue is being resolved on the Jira ticket, and closes the ticket. |
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