Users may report issues with logins to CDISC library. Here is a breakdown of potential issues and how to resolve them:
Sign In Problems
| Issue | Troubleshooting | Screenshots |
|---|---|---|
Error Message: "An account could not be found for the provided user ID" | Follow the "Sign up now" link to generate a new account and/or reset the password for an existing account. |
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Error Message: "We can't seem to find your account" | Follow the "Sign up now" link to generate a new account and/or reset the password for an existing account. |
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Access Denied
| Issue | Troubleshooting | Screenshots |
|---|---|---|
Error Message: "There appears to be a problem with your credentials to access the CDISC Data Standards Browser (DSB)." | Confirm the company is a member and that the user's email domain is associated with the company. If this is the case, have the user log out and then back in. Note: This applies for the first user login since CORE launch on 4/28/22. Drupal and B2C have to communicate with each other to update the user's membership level in B2C. If the user was signed in prior to 4/28/22, this handoff has not yet occurred. |
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Where is my API Key?
| Issue | Troubleshooting | Screenshots |
|---|---|---|
A user has just signed up and created their account. No API Key email has been received yet. | API Keys are delivered every 1 hour. The user will receive a "Welcome to API" message in email once it is generated. This email is sent from windowsazure.com |
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